Policies

 

Payment
:

Payments are required in full and must clear before the item is shipped. If there is a non-payment I will cancel the transaction within 48 hours.

PAYPAL is PREFERRED! It is a secure checkout system which allows you to pay with most major credit cards. A PayPal account is not required, you can use your credit card through PayPal.


I do NOT accept personal checks.

I do NOT accept money orders.


Shipping:

I gladly ship world-wide.

Shipping is next day Monday through Friday. Purchases made on Friday will be shipped the following Monday.

I do NOT ship on WEEKENDS unless I receive a special request.


Please allow 24 hours from time of purchase for your order to ship.


If you have any special shipping instructions please be sure to tell me in the message to seller.


If you are spending a large amount of money or if you live outside of the U.S. I would recommend getting insurance and/or tracking. I have hardly ever had an issue with no-show packages or damages but it is always a possibility and once it has left my hands I have no control and cannot be held responsible for what happens on its journey.


Items ship out within 24 hours of payment clearing.


All orders will be carefully handled and packaged.

All small items are shipped in a poly-bubble mailer.


Custom Orders:

To place a Custom Order or inquire about pricing estimate you may email me at vinassa@woohoothandmade.com or use one of the two contact buttons on the left hand side menu.

Custom orders require 5 days to complete plus an additional 24 hrs. after payment is received for shipping.

All Custom Order sales are final due to the unique nature of the item, therefore all items require pre-approval before purchase and shipping.

I cannot wholesale custom items.


Returns and Refunds:

All sales are final.

If by chance the item you've received is defective, please contact me with a picture and reason and we'll discuss it. I will happily replace your defective item with an even exchange or a similar item. Defective items must be in new condition, as received. The buyer must pay the shipping cost.

If there is a problem with your order when it arrives, PLEASE contact me first BEFORE LEAVING A REVIEW. I always want my customers happy and will not be satisfied sending off a less than high quality product.


Due to the nature of custom orders I cannot do refunds under any circumstances. All custom orders require your approval before I list the item.


I cannot exchange your item because you've changed your mind. I try to make my description and pictures as accurate as possible. Please choose your purchases carefully and pay extra attention to dimensions.


Wholesale:

I cannot wholesale custom items. However, I will happily wholesale solid pour or simple items.

If you are purchasing my art for resale I must ask that I get full credit for my items and that you include a Woohoot card with each sale.


Trading:

I generally do not trade but if you happen to have something I can't live without I will consider trading.

Privacy Disclosure:

Woohoot will not disclose, give, sell, or transfer any personal information about our visitors, unless required by law enforcement or statute.
My website has link to other websites. The privacy policy described here dose not apply to those other sites. Once you link to another site you are subject to the privacy policy of that site.

  Want to know anything else? Ask, I'm very friendly.